Privacy Policy

Please review the Privacy Policy for Chaii Wali's website

Last updated: November 18, 2023

Disclaimer

Welcome to Chaii Wali (www.chaiiwali.co.uk). The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and accurate, we do not make any warranties about the completeness, reliability, suitability, or availability of the website or the information, products, services, or graphics contained on the website. Your use of this website is at your own risk. We shall not be liable for any loss or damage arising from the use of this website.

We may provide links to other websites that are not under our control. We do not endorse the content or views expressed on these linked sites. We aim to keep our website running smoothly; however, we are not responsible for any temporary unavailability due to technical issues beyond our control.

Privacy Policy and Cookies

At Chaii Wali, we highly value your privacy and aim to provide transparency regarding how we collect, use, and share your personal information. Protecting your data is of utmost importance to us, and we are dedicated to safeguarding your personal information.

The purpose of this privacy policy is to explain what information we collect and how we utilize it. We will outline the types of data collected, its usage, your rights concerning this data, and how you can contact us regarding any concerns or inquiries.

In this policy, references to 'we', 'us', or 'our' denote Chaii Wali Ltd.

What is Covered in this Privacy Policy?

1. Information Collection and Usage
2. Non-Personal Information
3. Your Rights
4. Confidentiality and Security
5. Accessing Your Personal Data
6. Contact Information
7. Changes to this Privacy Policy

What Constitutes Personal Data?

Personal data includes information relating to an identifiable individual, such as name or email address, regulated by the Data Protection Act 2018 and the EU-wide General Data Protection Regulation (GDPR).

Information We Collect

When using our site, we may collect personal information for specific purposes, ensuring its security and solely utilizing it for intended functions, unless otherwise agreed upon. This collection adheres to this privacy policy, Data Protection Laws, Clinical Records Retention periods, and Clinical Confidentiality Guidelines.

Online Enquiry Forms

We employ online contact forms for on-site inquiries. When making an enquiry, we gather:

• Full name
• Telephone number
• Email address
• Message

This information helps us address your query effectively.

Other Information We May Collect

Additionally, we may collect the following data through site forms, including promotions, recruitment campaigns, or customer surveys:

• Website visits
• Enquiry details
• Recruitment information
• Online survey or feedback data

These forms are managed using a third-party service, WordPress, a product by Automattic Inc. For more information on how WordPress processes data, refer to Automattic’s privacy policy.

How We Use Your Personal Data

Depending on the purpose of data collection, we may utilize your information for the following:

• Responding to service enquiries
• Improving customer experience
• Conducting market research
• Analyzing site performance
• Notifying about relevant changes or information
• Validating and improving our data accuracy
• Marketing activities (if opted-in)

Non-Personal Data

We use Google Analytics to monitor site performance, gathering non-personal statistical data like device type, location, and browsing activity. This information cannot be traced back to individuals. Visit www.google.com/analytics for details on how Google Analytics processes this data.

Your Rights

Under the General Data Protection Regulation, you possess the following rights:

1. Right of Access: Request a copy of the data we hold about you.
2. Right of Rectification: Correct any inaccurate data we hold about you.
3. Right to Be Forgotten: Ask for the deletion of data we hold about you.
4. Right to Restriction of Processing: Request restrictions on how we process your data.
5. Right of Portability: Transfer your data to another organization.
6. Right to Object: Object to our processing of your data based on legitimate interest.
7. Right to Withdraw Consent: Withdraw your consent at any time.

If you have questions about our privacy policy, want to exercise your data protection rights, or require information about the data we hold, please contact us at info@chaiiwali.co.uk.

Confidentiality and Security

Preserving the confidentiality of your personal data is paramount. We adhere to Data Protection Legislation and implement organizational processes and technical measures to ensure data security. Your data is held for as long as necessary and in compliance with UK laws.

While we employ procedures and security measures to minimize risks of data breaches or unauthorized access, please note that internet transmission's absolute security cannot be guaranteed.

Disclosure of Personal Data

We may disclose your data to selected third parties to provide services requested by you. Any third-party involvement adheres to stringent data security standards. Additionally, we may disclose data if required by law, regulation, or to protect the rights of Chaii Wali Ltd or the public, including cooperation with law enforcement agencies.

Accessing Your Personal Data

You can request access to your data or its transfer via email, understanding the inherent risks involved in sending personal information via email. Additionally, you can request corrections or updates to your information to ensure accuracy. You have the right to request data deletion, although minimal data retention might be necessary for future communication suppression.

For data access, corrections, or deletion requests, contact us via phone, email (info@chaiiwali.co.uk), or post to our registered address.

Cookie Policy

What is a Cookie?

A "cookie" is stored on your computer’s hard drive and records website navigation, enabling tailored options during revisits. Cookies are widely used, harmless, and serve analysis, traffic, advertising, and marketing purposes.

How We Use Cookies

We utilize cookies to track website usage, understand user behavior, and develop/improve our site, products, or services based on your preferences.

Types of Cookies

1. Session Cookies: Automatically deleted at browser close; they store anonymous session IDs.
2. Persistent Cookies: Stored on your computer for future website visits. We use persistent cookies for Google Analytics.

Categories of Cookies:

1. Strictly Necessary Cookies: Essential for website functionality and cannot be disabled.
2. Performance Cookies: Aid in monitoring and enhancing site performance.
3. Functionality Cookies: Remember user choices and offer enhanced features.

Managing Cookies

You can check/change accepted cookies in your browser settings. Blocking all cookies (including essential ones) might limit site access/functionality.

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